Monitoring and AIOps Tools Administration: Ensuring IT Excellence

Suppose you want to create auto-tickets from Moogsoft situations for a specific host. This article explains how to map the required field into the situation's custom info field and use that field to target the auto-ticketing workflow using Service Now Management integration. Steps to bring required alert field to situation custom info :-  We assume that the required alert field containing the host name is already present in the alert’s custom info field named 'host.' However, it is not appearing in the situation’s custom info field because the mapping has not been done yet. In this case, we can leverage cookbook recipe macros to map the field into the situation’s custom info. Moogsoft uses the Situation Manager Labeler to provide better context for situations, allowing you to add data that helps operators diagnose and resolve issues more efficiently. In this solution, we will use the Cookbook Recipe definition for situation labeling. We will utilize the MAP macro to map the...

The Importance of Monitoring in Modern IT Environments In today's fast-paced and complex IT landscape, monitoring has become a critical aspect of maintaining system performance, reliability, and security. As organizations increasingly rely on cloud computing, IoT devices, and distributed architectures, the need for real-time visibility into infrastructure and applications has never been greater. Effective monitoring allows IT teams to track performance metrics, detect issues early, and ensure that systems are running smoothly. By collecting and analyzing data from various sources, monitoring tools can provide insights into potential vulnerabilities, system health, and user experience, enabling proactive resolution before issues impact business operations. Moreover, monitoring supports key functions like incident management, compliance, and optimization. It ensures uptime, improves operational efficiency, and helps identify areas for cost savings. In the age of digital transformatio...